What happens if the gift I’ve ordered arrives when nobody is home?

We know you can’t always plan for the person you’re gifting to be at home to collect the delivery, especially if you’re trying to surprise them and don’t want to give anything away by checking with them. If this happens, don’t worry. If the recipient isn’t home when delivery is attempted, the driver is authorised to leave your parcel with a neighbour or in a safe place, if it is appropriate and safe to do so. 

If the parcel is not signed for at the delivery address, the driver will leave a calling card noting if the parcel has been left with a neighbour, in a safe place or returned to the courier’s local depot – details of which will be on the calling card. A second delivery attempt should be made on the next available working day, so if all else fails then they won’t have to wait long!

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